4.1 Requesting a Windows Hello credential

You can use the Request Device feature in the MyID Operator Client to request a Windows Hello credential for someone, who can then use the Self-Service App to collect the certificates onto their own PC.

Note: Do not attempt to use more than one MyID system to request certificates for the same Windows Hello credential; you will be unable to log on to the original MyID system using Windows Hello authentication if you collect certificates from a different MyID system onto your Windows Hello credential.

Note: You can also use the Request Card workflow in MyID Desktop to request a Windows Hello credential. See the Requesting a card section in the Operator's Guide for details.

To request a Windows Hello credential:

1. In the MyID Operator Client, search for a person, and view their details.

   See the Searching for a person section in the MyID Operator Client guide for details of using the search form.

   You can also view a person's details from any form that contains a link to their account.

   For example:

   • Click the link icon on the Full Name field of the View Request form.
   • Click the link icon on the Owner field of the View Device form.

2. Click the Request Device option in the button bar at the bottom of the screen.

   You may have to click the ... option to see any additional available actions.

   The Request Device Issuance screen appears:

   

3. From the Credential Profile drop-down list, select a credential profile that has been set up for Windows Hello.

   See section 3.2, Creating the Windows Hello credential profile for details.

4. Optionally, in the Label box, type a label for this request.

   You can use the label to search for the request:

   • In the Requests search form, select Label from the additional search criteria.

     See the Searching for a request section in the MyID Operator Client guide.

   • In the Job Management workflow in MyID Desktop, use the Batch Label box.

     See the Searching for jobs section in the Administration Guide.

5. Optionally, set the Maximum Expiry Date.

   This option is available only if the Set expiry date at request option (on the Issuance Processes page of the Operation Settings workflow) is set to Yes.

   See the Requesting a device for a person section in the MyID Operator Client guide for details of device expiry dates.

6. Click Save to make the request.